Shipping & Returns

SHIPPING

UNITED KINGDOM

We ship Mami Wata Surf apparel and accessories anywhere in the UK. We send all of our packages with Royal Mail (we trust them) and the costs can be seen below:

Standard Delivery 3-5 days: £4
Premium Delivery (next day before 5PM) : £6 – order must be placed before midday
Free shipping and returns on all order over £75

This excludes surfboards which are priced individually based on choice of board and shipping address. If you order a board we will contact you to let you know the price. If you would like a quote before you order the board please get in touch with us at helpglobal@mamiwatasurf.com and we will work it out for you.

If for some reason you don’t receive your package within 5 working days from the date you placed your order, please e-mail us at helpglobal@mamiwatasurf.com and we’ll find out what’s going on.

INTERNATIONAL

Not in the UK? No problem! We ship Mami Wata Surf apparel to North America, Europe, Australia and Japan. We send all of our packages with Royal Mail (we trust them) and the costs can be seen below. If you live somewhere that we don’t currently ship to but are super keen to get your hands on some Mami Wata gear then e-mail us at helpglobal@mamiwatasurf.com and we will make a plan.

Royal Mail International Tracked Europe: £10
Royal Mail International Tracked Rest of World: £16
Free shipping over £200

This excludes surfboards which are priced individually based on choice of board and shipping address. If you order a board we will contact you to let you know the shipping cost. If you would like a quote before you order the board please get in touch with us at helpglobal@mamiwatasurf.com and we will work it out for you.

RETURNS

We want you to be 100% satisfied with your Mami Wata Surf purchase; but if you’re not, you can return it to us for a refund.

Please email your details and order number to helpglobal@mamiwatasurf.com and we’ll send you a returns form that you can print out and fill in (in your neatest handwriting) and include in your return package. You will need to post the package back to us at:

Mami Wata 
c/o Basho Skincare
5b Waterside House
Penryn, Cornwall
UK, TR10 8BE

We recommend that you obtain a proof of postage as we can’t be held responsible for your return not showing up. If you qualify for free returns then you will find a returns postage label in your package. Your item needs to be returned to us unworn and in its original condition with the swing tags on. Once your item has been given the thumbs up by our once-over department, we will process your refund. Refunds are always credited to the original method of payment. You’re important to us and we want you to be completely happy with Mami Wata products; if you’d like to chat to someone from our team before buying any Mami Wata item, be it a surf cap, a t-shirt, surf trunks, or surf hoodie please e-mail us at helpglobal@mamiwatasurf.com.

EXCHANGES

If you change your mind and you want to exchange your Mami Wata gear for something else, that’s totally fine. Please place a new order online for the item you want and then return what you don’t want back to us following the steps above.