Shipping/Returns
SHIPPING
We ship Mami Wata Surf apparel and accessories anywhere in the USA. We offer free shipping on all orders over $120. Additional costs to shipping can be seen below:
Free shipping for orders over $120
Flat fee of $7 for orders under $120
Express Shipping (2-3 days) - $15
Terms and conditions may apply to select products.
INTERNATIONAL SHIPPING
We ship Mami Wata Surf apparel and accessories to select international destinations.
If you would like to deliver to the UK or South Africa, please visit our international stores.
South Africa: www.mamiwatasurf.co.za
Terms and conditions may apply to select products.
SURFBOARDS
All of our surfboards are custom made.
Upon confirmation of order we’ll be in contact to get your information and requirements before your board is shaped. If you have any questions or would like to talk about your board before you order, please email us at helpglobal@mamiwatasurf.com
Boards will take 8-10 weeks from the date you order to the day it arrives. Shipping inclusive.
Boards will ship in a board crate and we allow 7 days once the board is complete.
LOOKING TO RETURN OR EXCHANGE?
We want you to be 100% satisfied with your Mami Wata Surf purchase; but if you’re not, we will gladly accept returns and exchanges on full-priced, non-international orders within 30 days of fulfilment. Note that certain items are final sale. Please check the product pages for more information.
Please visit https://returns.mamiwatasurf.com, and follow the prompts to log your return or exchange. You will need to return the package back to us at:
Mami Wata Returns
10314 Birtcher Drive
Mira Loma, CA 91752
We recommend that you obtain a proof of postage as we can’t be held responsible for your return not showing up. Your item needs to be returned to us unworn and in its original condition with the swing tags on. Once your item has been given the thumbs up by our once-over department, we will process your exchange or refund. Our standard processing time for return completion is 3-7 business days. Refunds are always credited to the original method of payment. Shipping fees are non refundable.
You’re important to us and we want you to be completely happy with Mami Wata products; if you’d like to chat to someone from our team before buying any Mami Wata item, be it a surf cap, a t-shirt, surf trunks, or surf hoodie please email us at helpglobal@mamiwatasurf.com.
