FAQs

CONTACT

• How can I reach Mami Wata?

You can write to us at helpglobal@mamiwatasurf.com. You can also find us on Facebook and Instagram. Take a minute to reach out – we’d love to hear from you.

• Who can I contact about press related enquiries?

You can write to us at helpglobal@mamiwatasurf.com

• Who can I contact about wholesale related enquiries?

You can write to us at helpglobal@mamiwatasurf.com

WHO ARE WE

Mami Wata is an independent African surf lifestyle brand that produces its range of premium apparel, accessories and surfboards in Africa. Based in Cape Town, South Africa, the brand was launched in 2017. For more info please read the ‘About’ section.

• I want to stay up to date with Mami Wata news and product releases.

Sign-up here for new product news, African surf culture and powerful feelings.

PRODUCT / PACKAGING

• Where was my product made?

We develop, design and manufacture our full range of apparel, accessories and surfboards in Africa. We insist that Mami Wata products are produced in pleasant working environments, adhering to decent labour standards and health and safety conditions. 

• What is my packaging made from? 

Our products come in compostable bags and we use recycled cardboard for our swing tickets.

ORDERS / STOCK

• You’re sold out of a product I want. How can I get it?

We do our best to restock products as fast as we can. If we haven’t got what you’re after please email us at helpglobal@mamiwatasurf.com and we’ll see how we can help.

• Do you have other stockists?

While you can buy any Mami Wata Surf product right here, we know that sometimes you want to try before you buy. Visit our stockists page to find out where you can find our surf clothing and accessories in the real world.

RETURNS / EXCHANGES

• How do i start a return or exchange?

Please visit https://returns.mamiwatasurf.com, and follow the prompts to log your return or exchange.

• What is your return policy?

We want you to be 100% satisfied with your Mami Wata Surf purchase; but if you’re not, we will gladly accept returns and exchanges on full-priced, non-international orders within 30 days of fulfilment. Note that certain items are final sale. Please check the product pages for more information. 

Please visit https://returns.mamiwatasurf.com, and follow the prompts to log your return or exchange.